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How Service Dispatching Works
Each forklift that we use here at Ferguson has been assigned a specific vendor to perform both routine preventative maintenance and respond when we inform them of any other issues. You requesting service generates an emailed dispatch to that vendor that you'll be CC'd on. The email will include a phone # in case your matter is urgent.
If you have issues with, questions about or want to change your maintenance vendor, please first consult with your Asset or Operations Manager, and then reach out to the Fleet Department to request any changes.
